From Legacy to Cloud Contact Centres
The need for omni channel communication and a shift to distributed workforce has driven organisations to move to public cloud contact centres, often having to write off significant prior investments. However, modern cloud contact centres face challenges around data sovereignty, with strict regulations requiring proof that data, infrastructure, and operational support are fully UK-based.
Traditional contact centres are burdened by increasing IT infrastructure costs and higher premiums to maintain legacy hardware. In the post-COVID era, where distributed workforces are the norm, ensuring business continuity across complex network infrastructures is critical. To achieve efficiency and cost savings, organisations must explore more flexible, cost-effective models.
Despite the advancements of public cloud technology, many legacy applications and hardware remain incompatible, leaving businesses grappling with how to embrace cloud innovations while maintaining the features, security, and functionality of their existing systems.
Private Cloud Contact Centre Platform Solution
Private Cloud UCaaS
Offering a private, secure, and UK-sovereign solution for enhanced data protection and control.
Flexible Subscription Models
Tailored to meet diverse user needs, ensuring adaptability and scalability.
CapEx to OpEx Conversion
Seamlessly transition from perpetual to subscription-based models, optimising costs and cash flow.
Connectivity Agnostic
Compatible with both public and private networks, allowing flexible connection options.
Maintel Private CCaaS
Hosted Contact Centres
Future Proof your Contact Centre Investment
Protecting Investments
Incorporate existing hardware, functional technologies and licence investments into a private cloud deployment delivering business priorities without writing off significant cost.
Integrate Legacy Applications
Legacy applications and functional technology can be integrated into hybrid cloud environments allowing consistency and interoperability to speed adoption for your business and operational transformation.
Workforce optimisation
Provide availability and assured service to users in a distributed workforce, taking benefit of cloud services without the added risk. Blend both public and private cloud capabilities to provide the right tools and functionality for users dependant on role.
Maintain Control
Maintain control of changes, software updates and planned maintenance so these can be scheduled to suit your organisation, not the providers.
Ensure Compliance
Assurance your data, infrastructure and operational capabilities remain UK sovereign meeting your regulatory obligations.
Why Maintel
Maintel understands the complexity of your environment. With over 30 years of experience in building and supporting contact centres, we know that delivering an exceptional customer experience often requires more than just new technology.
Uncovering unknowns, integrating legacy systems, applications and mitigating issues is complex and it’s the reason we built the Maintel Application Platform. Adopting the latest cloud contact centres, while blending private data centre capabilities to maintain compliance, security and integrating legacy technologies is made possible through the Maintel Application Platform. Through this proprietary platform, we can create custom apps and integrations that connect legacy and modern infrastructures.
We’ve proven our ability to ensure on time delivery of complex call centre migrations and scaled transformations to cloud or hybrid platforms.
Talk to us about the projects we’ve delivered and how we can bring the same expertise to your organisation.
“We at the Telegraph Media Group Ltd are delighted to be the first customer to implement the Avaya Cloud Office solution, partnering with Maintel. Having trusted Maintel with our data networking, wireless, and voice requirements for the last 15 years, we were keen to maintain our relationship with them as we sought to make the important move from an on-premise voice solution to the cloud. We’re excited to continue to see the benefits of this digital transformation partnership as we transition to a hybrid office and home working environment.”
Our Partnership with Avaya
Our Partnership with Mitel
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Whether you’re modernising legacy systems, scaling for growth, or exploring AI-powered solutions, our expert team is here to guide you every step of the way.
Get in touch today to discuss your unique requirements and discover how Maintel’s tailored solutions can drive efficiency, enhance customer satisfaction, and future-proof your operations.
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Security and Connectivity
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Maintel Application Platform
Our platforms are designed to empower organisations with the flexibility, control, and insight needed to thrive in today’s dynamic digital landscape.